Frequently Asked Questions Found Here!

When will my items be shipped?

Please allow 1-5 days for your order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible. We are excited to prepare, package, and ship your items. Every order is packed with care.

We currently ship within the US. Shipping times depend on your location. If you live close to us in Florida, you’ll get it faster than if you live in California. The UPS/USPS quote 2 - 8 business days for shipping.

Personalized or custom orders take up to 14 days to create and deliver because they are made-to-order.

Shipping times are calculated with business days, Monday-Friday, not including holidays.  If you haven’t received your items within four weeks of ordering, please contact wrapgiftrepeat@gmail.com.

 

Where are my items shipped from?

All items will be shipped from Florida.

 

How will my items be shipped?

Items are shipped out by United States Postal Service.

 

Do you ship internationally?

At this time we do not offer international shipping.

 

Can I make a change to, or cancel, my order?

Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed.  Be sure to double and triple-check your items, quantities, and shipping information before hitting submit.

 

How is the shipping cost calculated for my order?

Shipping rates are calculated at the time of purchase based on the carrier's current pricing.

 

What if my package is returned to the seller as undeliverable?

Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 45 days old.  Packages older than 45 days will be refunded as store credit.

                                    

Why isn’t my order going through?

First, make sure that all of the items that are in your cart are still available on the site.  If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at this site, like Google Chrome.

 

Can I return my order?

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note you will be responsible for return shipping packaging and costs. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at wrapgiftrepeat@gmail.com.

 

What do I do if the item I received is damaged or defective?

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.